Frequently Asked Questions

Everything you need to know about shopping with Plow & Hearth

What are your standard shipping rates and delivery times?

Standard shipping rates are calculated based on your order total. Most items ship within 24-48 hours and arrive within 5-7 business days via UPS or FedEx.

What is your return policy for home and garden items?

We offer a 90-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it for an exchange or a full refund, excluding shipping and handling fees.

Do you offer white-glove delivery for oversized furniture?

Yes, for large indoor and outdoor furniture pieces, we offer an upgraded white-glove delivery service which includes inside placement, assembly, and removal of packaging materials.

How can I track my order status?

Once your order has shipped, you will receive an email with a tracking number. You can also track your order directly on our website using your order number and billing zip code.

Are your products covered by a warranty?

Many of our products, particularly our outdoor furniture and hearth accessories, come with manufacturer warranties. Specific warranty details can be found on individual product pages.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and Plow & Hearth gift cards.